Return Policy
Returns within Canada
Should your selection not feel entirely right, we welcome returns within 30 days of delivery.
To begin, request a Return Authorization number (RA#) by writing to info@es2shop.ca. Items should be unworn, presented in their original box with tags intact, and double-boxed as received. Kindly mark the RA# on the outside of the package and return it via a trackable service.
Upon arrival, each return is carefully reviewed and the amount paid for the returned item is refunded to your original payment method. Original shipping charges paid at checkout are non-refundable.
Please note that sale items are considered final, and return shipping is covered by the client. Parcels received without an RA# may, at our discretion, be respectfully declined.
For orders delivered with free shipping within Canada, no original delivery cost is deducted from your refund. Return shipping remains the responsibility of the client.
Returns from outside Canada
Should your selection not feel entirely right, we welcome returns within 30 days of delivery.
To begin, request a Return Authorization number (RA#) by writing to info@es2shop.ca. Items should be unworn, presented in their original box with tags intact, and double-boxed as received. Kindly mark the RA# on the outside of the package and return it via a trackable service.
When returning a parcel from outside CANADA, please clearly mark both the parcel and all customs documentation as RETURNED GOODS. Please also write Returns Department at the top of the delivery address.
If these instructions are not followed, CANADA Customs may hold your parcel and issue a charge for TAX and handling fees; these fees are non-refundable and can be avoided by following the instructions above.
We cannot accept responsibility for incorrect customs declarations or improperly completed customs documentation. Please ensure all paperwork is accurate and complete before sending your return.
Upon arrival, each return is carefully reviewed and the amount paid for the returned item is refunded to your original payment method. Original shipping charges paid at checkout are non-refundable.
Please note that sale items are considered final, and return shipping is covered by the client. Parcels received without an RA# may, at our discretion, be respectfully declined.